Trading conditions

Security

For all payment card transactions, Bornholms Thehandel uses a secure payment system. The customer will be asked for their card number and expiry date when paying with a credit card. No PIN code is required for online purchases.

PCI-certified payment solution

Bornholms Thehandel uses QuickPay as a payment gateway. Credit card payments via QuickPay are processed through a Nets-approved and PCI-certified payment solution. The QuickPay payment solution uses SSL encryption in communication with Nets (formerly PBS). SSL encryption is also used in communication between customers and the server where QuickPay is located. This means that all information sent over the internet is encrypted with a security certificate. This prevents unauthorized parties from intercepting customers' credit card information.

SSL encryption in all communication

SSL stands for Secure Socket Layer and is a security protocol. SSL ensures that data is encrypted in communication between customers, businesses, and other parties involved in the transaction. This means that unauthorized parties cannot intercept card numbers during the transaction. The SSL function is located in the browser. It is automatically activated when a purchase is made. Therefore, no additional software needs to be installed to shop using SSL.

Credit card payments via QuickPay are processed through our acquiring agreement with Euro Line, which also uses a PCI and DSS certified payment solution. The standard is called Payment Card Industry (PCI) Data Security Standard (DSS), developed by the international card networks Visa and MasterCard.

The purpose of PCI DSS is to enhance security and thereby minimize the risk of card data theft, for example, through system intrusion. Therefore, all parties using international payment systems are covered by the PCI DSS security standard, i.e., companies, service bureaus, merchants, software providers, hubs, PSPs, and other actors who handle, store, or transmit card information.

3D Secure

3DSecure is a standard for secure payment with MasterCard and Visa cards in connection with
e-commerce. 3DSecure works by having the customer simply enter their card number as usual when paying. The number is checked by the card company via a special security server through encrypted communication. The customer identifies themselves with a password, the bank verifies it, and the seller receives an OK for the purchase to be completed. Foreign cardholders must use 3DSecure when paying with Visa, Mastercard, Diners Club, etc.
 

Shipping costs


Shipments in Denmark – excluding Greenland and the Faroe Islands.

  • From DKK 45.00 for single orders per delivery address up to DKK 500.
  • Single orders per delivery address for more than DKK 500 are free of charge.

 

Shipments abroad - Greenland and the Faroe Islands

  • ·         are made at Post Danmark's lowest rates to the respective destination.
 

Delivery


Denmark

 2-3 business days from receipt of order without delivery to private addresses, with delivery to business addresses.

Faroe Islands

3-5 business days to recipient + customs processing time.

Greenland  

4-8 business days to recipient + customs processing time.

Europe

5-6 business days.

Other foreign countries

7-9 business days to the country.

For orders with bank transfer, the order will be dispatched when the amount has been credited to the account.

 

Delivery is made by Post Danmark to the nearest post office (without home delivery)

During holidays, longer delivery times should be expected. Therefore, order in good time!

 

We are happy to send the order to the customer's home address, summer house address, workplace, or another address as requested. If the order is to be sent to an address other than the invoice address, select a different delivery address when placing the order. The order will be delivered to the nearest post office when a private address is specified and with home delivery when a business address is specified.

If the delivery time is critical, it is recommended to contact Bornholms Thehandel by phone at 601 69 501 or send a message with the desired delivery date and order number to bornholmsthehandel@frigioni.com

If a product is out of stock, it can be pre-ordered and we will contact the customer as soon as the product is back in stock or with information about the expected delivery time. Other inquiries about products, including special tea blends, can be sent to the email bornholmsthehandel@frigioni.com

 

Prices and payment

All product prices include 25% VAT and are stated in DKK. If the customer chooses to pay with Dankort or credit card, the amount will only be debited from the customer's account when the item has been shipped from our warehouse. All prices are daily prices and are continuously updated.


Bornholms Thehandel accepts the following payment cards:

  • Dankort
  • eDankort
  • VISA/Dankort
  • VISA
  • Mastercard
  • Mastercard debit
  • VISA Electron
  • Maestro
 

Order Confirmation

Once the order has been placed, an order confirmation will automatically be sent to the specified email address. The order confirmation specifies which products the customer has purchased and the total amount including VAT. The order confirmation includes, among other things, an order number, the customer's name and address, payment method, delivery address, an overview of the ordered goods, and contact details for Bornholms Thehandel. The order confirmation and invoice are the same document. We recommend saving the order confirmation.

For online orders:

The customer is responsible for the accuracy of the entered address details etc.

 

Reservation for price errors, typing errors, out-of-stock items, etc.

We reserve the right for any typing errors, price errors, price changes, discontinued and out-of-stock items, and
delivery errors from Post Danmark. In these cases, Bornholms Thehandel reserves the right to cancel the agreement in whole or in part, or to postpone delivery.


Order cancellation

Customers can cancel an order by contacting Bornholms Thehandel on the same day the order was placed via email: bornholmsthehandel@frigioni.com or by calling 56 94 00 64. A request for cancellation must be received on the same day the order was placed before 2:00 PM. If the order was received after 2:00 PM, the order can be cancelled until 2:00 PM the following day.

 

Right of withdrawal

The cardholder has a 14-day right of withdrawal from the receipt of all goods, which are not food products. We do not refund shipping costs associated with returns. When returning an item, it must be unused and in its original packaging. Labels or other items must not be written on or affixed directly to the original packaging. Furthermore, the item must be returned carriage free and without cost to Bornholms Thehandel. We ask the customer to enclose a copy of the order confirmation.

Returned goods should be sent to Bornholms Thehandel, Torvet 24, 3720 Aakirkeby.

If the customer regrets their purchase and returns the item, Bornholms Thehandel will credit the purchase amount after receiving the returned item.

If the customer has questions regarding the above, they can contact the webshop at bornholmsthehandel@frigioni.com or by phone at 56 94 00 64.            

 

Right to complain 
Bornholms Thehandel provides a right to complain in accordance with the Danish Sale of Goods Act and current legislation.

In case of a complaint, the item must be returned to Bornholms Thehandel at Torvet 24, 3720 Aakirkeby. Before returning the item, it is recommended to contact Bornholms Thehandel. Some problems can be solved without returning the item. Therefore, it is always a good idea to contact Bornholms Thehandel first. Remember to have relevant information about the item ready, such as name and reference number, a description of the defect, and a copy of the purchase invoice. 

For questions about online orders, please contact bornholmsthehandel@frigioni.com or phone number: 56 94 00 64 (Monday-Friday between 9 AM and 3 PM)

Information on complaint options in accordance with the EU Commission Directive: a complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Centre for Complaint Resolution via www.forbrug.dk.

The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu.odr. When submitting a complaint, you must provide our email address - bornholmsthehandel@frigioni.com.

 

Order confirmation and invoice
The order confirmation and invoice are the same document and will be sent to the email address provided by the customer immediately after the purchase is completed.

Processing of personal data
The processing of personal data (name, address, email, and telephone number - which are necessary to complete a purchase) is carried out in accordance with the Personal Data Act. In connection with entering into an agreement, personal data is processed for the purpose of completing the commercial transaction. Furthermore, we do not process personal data, including for marketing purposes, without the customer's consent. We do not disclose personal data to others unless explicitly required by law. Bornholms Thehandel uses cookies, which are used to store the customer's username, provide the customer with good service, and to maintain and improve the website. This data is treated as strictly confidential and is never passed on to third parties.  

If the customer does not wish to allow these cookies, the customer can change the settings in their browser.

Contact Bornholms Thehandel
Contact us by email at bornholmsthehandel@frigioni,com or by phone 56 94 00 64 Monday-Friday between 9 AM and 3 PM.

 

Enjoy your purchase!

 

Bornholms Thehandel

Torvet 24

3720 Aakirkeby

Phone +45 56 94 00 64

CVR 29706298